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What Pet Parents Say About Our Pet Store

Melbourne 2025 Pet Show – Featuring PawPawUp Pet Supplies

Wide view of a pet store booth displaying cat litter, feeding bowls, and climbing structures as part of their best-selling pet supplies.
Colorful shelves filled with pet bowls, litter boxes, and scratch posts at a vibrant pet store pop-up featuring premium pet supplies.
PawPuff booth at a pet supplies exhibition, presenting eco-friendly plant-based cat litter products from a leading pet store.
Group of adorable dogs and cats used in pet store marketing, highlighting a diverse range of pet supplies for all breeds.

PawPawUp Pet Store - We Care As You Care

At PawPawUp, we’re not just a pet store—we’re a team of animal lovers who believe pets deserve the same comfort and joy as the people who care for them. Based right here in Melbourne, we’ve built our store around one idea: making life better for pets, and easier for the people who love them.

Our shelves (and our hearts) are full of practical, playful, and thoughtful pet supplies—from soft cat bed that invite deep naps, to sturdy cat tree & cat scratcher that bring out your cat’s inner climber. Got a pup who never stops moving? There’s a dog toy here with their name on it. For cat parents, we’ve also stocked essentials like the easy-to-clean cat litter box, and the kind of cat carrier that makes vet trips a little less stressful.

Everything we offer has been chosen with care, tested by real pets, and delivered with the kind of service that feels more like family than retail. Whether you’re new to pet parenting or already have a house full of paws and fur, we’re here to help with things that actually make a difference.

We’re proud to be part of Melbourne’s growing pet-loving community—and we’d love for you to be part of ours.

Come join the PawPawUp family. We’re here for your pets, like they’re our own.

Why Pet Owners Across Australia Love PawPawUp
At PawPawUp, we’re more than just shelves of pet products—we’re a trusted part of countless Australian homes. Whether you’re shopping from Melbourne, Sydney, or a small town in between, we make it easy to access premium pet supplies that are both functional and full of love.

Every order comes with care, fast shipping, and support from a team who genuinely knows and loves animals. That’s why we’ve become a go-to pet store in Australia for first-time pet parents and lifelong pet lovers alike.

Want to see why so many customers stick with us? Browse our latest picks or check out our pet supplies blog to see what makes a good pet store truly great.

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Living in an apartment does not mean your cat has to miss out on climbing, scratching or having a high place to relax. The real issue is space. A large cat tower can quickly feel like it takes over the room, especially in a rental, studio or smaller Australian apartment. Put it in the wrong place and it blocks a walkway. Choose the wrong shape and it becomes another bulky piece of furniture your cat barely uses. The good news is that a cat tree does not need to dominate the room to be useful. In a small home, placement matters more than size. Here is how to set one up so it works for both your cat and your floor plan. Put the Cat Tree Where Your Cat Already Wants to Spend Time The best location is usually not the emptiest corner. It is the place your cat already finds interesting. Cats often prefer elevated areas because height gives them a better view of their surroundings. The AAFP and ISFM Feline Environmental Needs Guidelines note that elevated perches increase usable vertical space and allow cats to monitor their environment.  In an apartment, this is useful because vertical space is often easier to give up than floor space. Good locations include: beside a secure window; next to the sofa; in a quiet living-room corner; near a sliding balcony door, provided the balcony is secure; beside a low cabinet that your cat already likes sitting on. A cat tree beside a window is often one of the best uses of space because it gives your cat a perch, viewing point and resting place without creating a new activity zone in the middle of the room. Use Corners Instead of Open Floor Space For a small apartment, a corner-style cat tower is usually easier to live with than a wide tree positioned in the middle of a wall. Corners make the structure feel more like part of the room rather than an obstacle. Before buying, measure: base width + platform overhang + the space your cat needs to jump on and off. That last part is easy to forget. A 45 cm-wide base may sound compact, but if the upper platform sticks out and your cat needs another 50 cm of landing space, the practical footprint is much bigger. Keep the Main Walking Route Clear One of the biggest mistakes in small homes is placing pet furniture where people constantly walk. Avoid setting a cat tree: beside the apartment entrance; in a narrow hallway; between the sofa and TV; in front of frequently used cupboards; where a bedroom or balcony door swings open. Your cat also benefits from a calmer location. RSPCA Australia recommends placing important feline resources in safe areas away from busy or threatening locations where possible.  A simple test is to walk through your apartment normally for a day and notice the areas you cross most often. Keep the cat tower outside those routes. A Simple Small-Apartment Cat Setup This layout works well because each resource has a purpose without all of them being pushed into one area. Suggested setup: cat tree beside the window; cat scratcher near the sofa; cat bed in a quieter corner; toys in the open living area; litter tray away from all of the above; clear path between rooms. The goal is not to create a dedicated “cat corner” containing everything your cat owns. Cats often benefit from having important resources separated around the home. RSPCA guidance, drawing on feline environmental-needs research, recommends providing multiple and separated resources such as resting areas, scratching areas, play zones and toileting areas.  Don’t Put the Cat Tree Beside the Litter Box This is especially tempting in a small apartment. You may only have one obvious pet area, so it seems logical to place the litter tray, food, bed and cat tower together. From the cat’s point of view, that is not ideal. RSPCA Australia recommends placing litter trays in quiet areas and physically separating toileting areas from other important resources.  Your cat is unlikely to see a sleeping platform directly above a toilet area as premium real estate. If space is tight, separation does not necessarily mean another room. Even a different corner, visual barrier or opposite side of the room can create clearer zones. Choose Height Over Width For apartment living, a taller and narrower tree often makes better use of space than a low, wide model. Think of the cat tower as vertical storage for your cat. A good small cat tree may include: a stable base; one or two scratching posts; staggered climbing platforms; one upper resting perch; a compact hideaway. You do not necessarily need multiple large beds, tunnels and oversized platforms. The priority should be usable vertical space. The AAFP/ISFM guidelines also recommend that perches are large enough for a cat to stretch and rest comfortably.  So avoid going so compact that the upper platform is too small for your cat. Match the Cat Tree to Your Cat, Not Just the Apartment A small footprint is useful, but the tree still needs to suit the cat using it. For a young and active cat, look for more vertical climbing steps and higher platforms. For a larger cat, prioritise: wider platforms; stronger posts; a heavier base; less platform wobble. For an older cat, avoid big jumps between levels. Lower steps and closer platforms can make the tower easier to use. If your cat rarely climbs but loves scratching the side of the sofa, a large tower may not be the first thing you need. A separate cat scratcher near the sofa may solve a more immediate problem. Use a Cat Tree Together With a Scratcher, Toy and Bed A cat tree does not have to do everything. In a small apartment, it is often better to use a few compact resources in different locations. For example: Need Small-space solution Climbing Narrow cat tree beside a window Scratching Slim vertical or cardboard scratcher Sleeping Compact cat bed in a quiet corner Play Wand toy or small interactive toys Watching outdoors Upper cat-tree perch Hiding Bed, box or enclosed lower platform RSPCA Australia recommends offering cats opportunities for play and predatory behaviour, including interactive toys and food-based enrichment.  This is why combining a tree with a few well-chosen cat toy can work better than buying one enormous piece of furniture. A separate cat bed also gives your cat another quiet resting option when they do not want to sleep up high. Make It Work in a Rental Renters have a few extra considerations. Before fixing anything to a wall, check your lease or ask your property manager if permanent fixtures are allowed. If drilling is not an option, look for a freestanding tower with: a wide, stable base; good weight distribution; non-slip feet; compact vertical construction. Avoid placing a tall cat tree on uneven carpet or beside unstable furniture. You can also use washable mats underneath the base to reduce floor marks and make cleaning easier. Avoid These Common Small-Apartment Mistakes The biggest mistake is buying purely by dimensions. A narrow tree can still be awkward if the platforms stick into a walkway. A visually compact tower can still feel huge if it sits in the centre of the living room. Also avoid putting it somewhere just because “there is space.” If the tree is in a dark corner with no view, far from people and nowhere your cat normally goes, it may remain unused. A good apartment setup balances three things: your cat’s behaviour, your daily movement through the room and the available vertical space. Create More Cat Space Without Losing More Floor Space You do not need a large home to create a good indoor environment for a cat. A properly placed cat tree can turn a narrow corner or window area into a climbing, resting and observation zone without taking over your living room. Keep it away from busy walkways and the litter area, pair it with a separate scratcher and a few toys, and choose a height and platform size that suits your cat. For Australian apartments, townhouses and rental homes, the best setup is usually not the biggest one. It is the one that uses the space you already have more intelligently. Explore PawPawUp for cat trees, beds, scratchers and toys designed to help indoor cats stay comfortable, active and entertained at home.
You bought a new cat tree, assembled it, put it in the corner and waited for your cat to fall in love with it. Instead, your cat sniffed it once and went straight back to the sofa. It is frustrating, especially when you have spent good money on something that was supposed to give your indoor cat a place to climb, scratch and sleep. But a cat ignoring a new tree does not necessarily mean you bought the wrong product. In many cases, the problem comes down to three things: where it is placed, whether the height suits the cat, and whether the scratching texture feels right. Before replacing your cat tree, try working through these factors first. Start With Placement: Is the Cat Tree Where Your Cat Actually Wants to Be? One of the easiest mistakes is putting a cat tree where it looks best in the room rather than where the cat spends time. Cats do not necessarily want their furniture hidden away. The AAFP and ISFM Feline Environmental Needs Guidelines recommend giving cats access to elevated areas where they can monitor their surroundings. They also identify scratching, resting and sleeping areas as important environmental resources. For indoor cats, that means a cat tree often works better in a socially or visually interesting location. Good places to test include: beside a window with an outdoor view; near the sofa where the family spends time; close to a favourite sleeping area; near an existing climbing or scratching spot; or along a route your cat regularly uses through the house. If your cat currently scratches the sofa arm every evening, putting a scratching tower in the spare bedroom creates unnecessary competition. The sofa is already in an important part of the cat's territory. Move the tree close to the sofa first. Once your cat is using it consistently, you can experiment with moving it gradually. If furniture scratching is the bigger problem, our guide to why your cat still scratches the sofa explains why simply owning a scratching post does not always stop the behaviour. Check the Height — But Don't Assume Taller Is Always Better Height is one reason cats are attracted to cat trees in the first place. Vertical territory lets a cat observe what is happening without having to stay at floor level. This can be particularly useful for indoor cats and multi-cat households. But buying the tallest tower you can find is not automatically the answer. The 2021 AAHA/AAFP Feline Life Stage Guidelines report that cats used preferred scratching materials more often when they were provided on a simple upright post or on a cat tree with at least two levels and a height of 3 feet (about 91 cm) or more. The important part is usable height. A good cat scratching post should allow your cat to reach upwards and pull down without immediately running out of scratching surface. At the same time, platforms need to be realistically accessible. A young, active cat may happily jump between widely spaced platforms. A senior cat, heavier cat or cat with limited mobility may prefer lower steps, wider landing areas and shorter distances between levels. Watch how your cat already moves around the house. If they reach for the top of wardrobes, window ledges and shelving, they may value a taller tree. If they rarely jump higher than the sofa, an extremely tall tower with difficult jumps may go unused. Texture Matters More Than Matching Your Furniture Your cat does not care whether the scratching surface matches your lounge. They care about how it feels under their claws. Common scratching materials include sisal rope, sisal fabric, cardboard, carpet and wood. There is no single texture that every cat will choose. The AAHA/AAFP guidelines note that rope was the most frequently used material when offered in the study they reviewed. Interestingly, cats aged 10–14 showed a preference for carpet, while other age groups preferred rope. That is a useful reminder that scratching preference can vary with age and individual experience. Look at what your cat is already scratching: Your cat currently scratches Try offering Sofa arms and fabric chairs Vertical sisal or fabric surface Carpet Horizontal or angled carpet/cardboard scratcher Door frames Tall, firm vertical scratching post Rugs Flat cardboard or textured scratching board Multiple surfaces More than one texture and orientation If your cat happily scratches a horizontal cardboard pad but completely ignores a sisal pole, that behaviour is useful information. Keep the preferred surface available instead of trying to force one scratching style. You can browse different cat scratcher styles to test vertical, angled and horizontal options alongside the main tree. Make Sure the Tree Does Not Wobble A tall tree is not useful if your cat does not trust it. Some cats will jump onto an unstable platform once, feel it move beneath them and avoid it afterwards. This is particularly important for larger cats jumping onto upper levels. Test the tree yourself. Push the posts firmly from different directions. Put pressure on the upper platforms. Check that the base sits flat and all screws and fittings are tight. If the whole structure rocks noticeably, reposition it on a flatter surface or secure it according to the manufacturer's instructions. Also check platform size. Your cat should be able to turn around and settle comfortably rather than balancing with half their body hanging over the edge. Don't Expect the Cat Tree to Replace Every Scratcher A cat tree and a standalone cat scratcher can serve different purposes. Your cat may use the tree beside the window for sleeping and observation but still want to scratch beside the sofa after waking up. That does not mean the tree has failed. AAFP/ISFM environmental guidelines recommend providing cats with choices and multiple, separated resources rather than concentrating everything in one place. For many Australian homes, a practical setup might be: one main cat tree + one scratcher near the sofa + one small scratching surface near a favourite sleeping area. This gives your cat options without filling every room with large pet furniture. How to Encourage Your Cat to Use a New Cat Tree Do not repeatedly pick your cat up and place them on the top platform. For a cautious cat, that can make the new furniture feel less safe rather than more appealing. Instead, make the area rewarding. Use a favourite wand toy around the lower platforms. Put a familiar blanket on a resting level. Place a few treats on accessible platforms and let your cat investigate in their own time. You can also rub a familiar cloth or bedding lightly against the tree so it smells less unfamiliar. Then give it time. Some cats investigate new furniture immediately. Others watch it for several days before deciding that it belongs in their territory. Fix the Setup Before Buying Another One If your cat ignores a new cat tree, do not immediately assume you wasted your money. First ask four questions: Is it in a place my cat actually uses? Is there enough usable height? Does the scratching texture match my cat's preference? Is the structure stable and easy to access? Those questions usually tell you much more than the price, colour or number of platforms. For indoor cats especially, a well-positioned cat tree can provide vertical territory, scratching space, exercise, observation and somewhere comfortable to retreat. If your current setup simply does not suit your cat's size or scratching style, explore PawPawUp for cat trees, scratching posts and indoor cat furniture designed for different spaces and behaviours across Australian homes. Sometimes the solution is not buying more. It is giving your cat the right surface, at the right height, in the right place.
Cats and dogs have lived alongside humans for thousands of years, but one question continues to start debates among pet owners: Are cats smarter than dogs? Dog lovers often point to their trainability, ability to follow commands, and strong connection with humans. Cat owners, however, know that cats are excellent problem solvers, independent thinkers, and highly adaptable animals. The truth is that intelligence in animals is not as simple as giving one species a higher score. Cats and dogs developed different skills based on their lifestyles, instincts, and relationship with humans. So, which pet is smarter? Scientists suggest the answer depends on how we define intelligence. How Do Scientists Measure Cat and Dog Intelligence? Unlike humans, cats and dogs cannot complete IQ tests. Animal intelligence is usually measured through specific abilities such as memory, problem-solving, learning ability, and social behaviour. Researchers have studied different areas of animal cognition, including brain structure and problem-solving skills. In Australia, organisations such as RSPCA Australia also emphasise the importance of mental stimulation and environmental enrichment to support pets’ overall wellbeing. Providing suitable toys, activities, and spaces to explore can help cats and dogs express natural behaviours and stay mentally active. One interesting study by neuroscientist Suzana Herculano-Houzel examined the number of neurons in the cerebral cortex, the part of the brain linked to decision-making and information processing. The study found that dogs generally have more cortical neurons than cats. A Golden Retriever, for example, was estimated to have around 623 million neurons, while cats had around 250 million. However, more neurons do not automatically mean one animal is “better”. Intelligence depends on how those abilities are used. A dog’s intelligence often appears through cooperation and learning from humans, while a cat’s intelligence is often shown through independence and problem-solving. Cats vs Dogs: Different Types of Intelligence Intelligence Type Cats Dogs Problem solving Strong independent problem solvers Strong when working with humans Training ability Learn through motivation and rewards Usually easier to train Hunting skills Excellent natural hunters Depends heavily on breed Social intelligence More independent communication Strong human bonding Adaptability Excellent at adjusting environments Excellent at routines Why Cats Are Excellent Problem Solvers Cats are natural hunters. In the wild, they need to observe, plan, and react quickly to survive. Studies have shown that cats are often willing to solve problems independently instead of immediately seeking human help. When faced with food puzzles, cats tend to keep trying different approaches until they find a solution. This problem-solving ability is one reason why interactive play is important for cats. Toys that encourage chasing, hunting, and thinking can help keep their minds active. For example, a quality cat toy can simulate hunting behaviour and provide mental stimulation, especially for indoor cats. Free Your Hands Extended Elastic Wire Cat Stick Teaser Cat Toy $9.80 AUD View Product Miaofairy 3-in-1 Whack-A-Mole Cat Scratching Board Toy Price Available Online View Product Purlab Cuddle Goose Cat Toy With Catnip Price Available Online View Product Why Dogs Are Considered Highly Intelligent Dogs have evolved alongside humans for thousands of years, which has made them excellent at understanding human behaviour. They can recognise gestures, learn commands, remember routines, and work together with people. This is why dogs are often used in roles such as assistance work, search and rescue, and detection tasks. Their intelligence is closely connected with teamwork and communication. A suitable dog toy can help dogs develop problem-solving skills while preventing boredom, especially for active breeds that need regular mental challenges. Natural Coffee Wood Dental Chew Stick for Dogs Price Available Online View Product Fruit & Veggie Plush Pet Toy with Crinkle Paper and Squeaker Price Available Online View Product Interactive Squeaky Plush Ball Dog Toy for Active Dogs Price Available Online View Product So, Are Cats Smarter Than Dogs? The answer depends on what type of intelligence you value. Dogs often excel in social intelligence, communication, and learning from humans. Cats are naturally strong at independent thinking, hunting, and adapting to new situations. Neither animal is simply “smarter”. They are intelligent in different ways. Instead of asking whether cats or dogs are better, a more useful question is: How can we provide the right environment to support their natural abilities? For cats, that may include climbing spaces, scratching areas, and interactive toys. A well-designed cat tree can encourage exercise, exploration, and mental stimulation. For dogs, regular training, interactive play, and engaging toys can help them stay physically and mentally healthy. At PawPawUp, we provide thoughtfully designed products that support the natural behaviours of cats and dogs, helping pets stay active, curious, and happy. Explore our collection of cat toy, dog toy, and pet essentials today to find the right match for your furry companion.

Pet Store & Pet Supplies FAQ

What is essential for a first-time cat or dog owner?

If you're adopting a new pet, you'll have to bring home some essentials: food and water bowls, good pet food, a comfy bed, grooming equipment, an ID-tagged collar, and some toys. If it's a cat, add a cat litter box and a cat scratching post. If it's a dog, remember a leash and poop bags. Starting with these basics guarantees your pet feels secure, satisfied, and well cared for from the start.

How often should I replace or update my pet supplies?

You should finish pet food and treats first, but other products need to be replaced now and then, too. Collars, beds, toys, and grooming tools become outdated — replace them every 6–12 months or if they seem to be damaged. Closely monitor chew toys and replace them as soon as they start to crack or break. This article is about clean your pet's stuff.

What do I need to ask when I visit a pet store for the first time?

Ask them where their pet food originates from, if their toys and so on are safe, and how you can continue if you want to return an item. When buying stuff for health, i.e. extras or something to stop fleas, make sure that the staff know what they're selling. A good pet shop will tell you what you need to know, not just eager to flog you something.

What makes a good pet store?

A good pet store is not just a place for purchasing necessities - it is a gathering place for passionate staff, carefully selected products, and genuine care for animals. The best pet stores in Australia have knowledgeable and animal-loving staff, a clean and cozy environment, and are dedicated to the health and well-being of pets. They not only sell you products but also help you a lot with the long-term health and happiness of your pets.

At PawPawUp, we proudly consider ourselves more than just an ordinary pet supply store. We are a place that pet owners in Australia trust, where they look for high-quality products, personalized services, and genuine support. Wondering why many people consider us one of the best pet stores in Australia? Read our blog to learn what makes a great pet store.

Our services are based on the opinions of the community in this pet stores Reddit post, which discusses what makes a good pet store. We are constantly improving.

Do you offer delivery across Australia?

Yes — we ship to metro and regional areas across Australia. Shipping is free on orders over $79 in major areas and VIC rural areas, while flat shipping fees apply to other rural and remote locations. Some larger items may also incur additional delivery charges depending on the postcode and product size.

Check out our full shipping policy here to learn more.