Duck-Shaped Elevated Ceramic Cat Bowls Small Dog Bowls

Due to lighting, angles or device differences, the actual item might be slightly different in colours and sizes from the pictures. Please allow 1 to 3 cm inaccuracy, and please consider these factors before your purchase. Such issues are not product quality issues.

1. In-warehouse pickup is available for Melbourne customers.

Pickup Address：151 Osborne Ave, Clayton South, VIC, 3169.

2. How Much Does Shipping Cost?

- NSW, VIC, SA, QLD, ACT, WA:

Major areas and All VIC:

For orders under $79, we charge a $7.95 flat shipping fee.

For orders over $79, we provide free shipping.

Other Rural areas:

$19.95 flat shipping fee will apply to all orders.

Rural area postcodes(EXCEPT VIC):

NSW: 2265, 2311-2312, 2321, 2323, 2326-2334, 2336-2347, 2350-2361, 2365, 2369-2372, 2379-2382, 2386-2390, 2395-2431, 2439-2441, 2443-2449, 2453, 2460-2484, 2489, 2535-2551, 2575-2581, 2583-2594, 2621-2623, 2625-2633, 2642-2647, 2649, 2651-2678, 2700-2703, 2706-2707, 2710-2714, 2716, 2720-2730, 2787-2799, 2803-2810, 2817-2849, 2852, 2864-2879

QLD: 4309-4314, 4340-4342, 4352-4365, 4370-4374,4377-4378, 4382-4390, 4401-4428, 4580-4581, 4600-4601, 4605-4615, 4620-4630, 4650-4650, 4659-4662, 4670-4680, 4454-4455, 4461-4498, 4694-4699, 4702-4702, 4704-4739, 4741-4746, 4753-4757, 4798-4802, 4804-4805, 4803-4803, 4806-4809, 4813-4813, 4816-4816, 4819-4830, 4849-4865, 4871-4877, 4880-4895

SA: 2880, 5202-5204, 5210-5214, 5220-5223, 5231-5244, 5250-5280, 5290-5311, 5320-5322, 5330-5333, 5340-5346, 5350-5351, 5353-5354, 5356-5357, 5360, 5371-5374, 5381, 5400-5401, 5410-5422, 5431-5434, 5440, 5451-5455, 5460-5464, 5470-5473, 5480-5485, 5490-5495, 5501-5502, 5510, 5520-5523, 5540, 5550-5560, 5570-5583, 5600-5611, 5630-5633, 5640-5642, 5650-5655, 5660-5661, 5670-5671, 5680, 5690, 5700-5701, 5710-5725, 5730-5734

WA: 6215-6244, 6251-6262, 6271-6284, 6286-6290, 6302-6375, 6383-6386, 6390-6452, 6460-6490, 6502-6537, 6556-6575, 6603-6616, 6620-6646, 6701-6733, 6740-6743, 6751-6765, 6770

- All areas in TAS & NT:

$19.95 flat shipping fee will apply to all orders.

Please note that we are unable to deliver to Post Office address, PO Boxes, Parcel Collect, Locked Bags, or Parcel Lockers.

3. How long will it take for my order to arrive?

Parcels sent to Western Australian may take an additional two weeks to be deliverd.

We ship to all metro and regional locations within Australia! But sometimes our couriers cannot offer delivery service for more remote areas. At this time we do not deliver internationally. Orders will take between 3 - 5 business days to arrive in most metro areas of major cities, other areas depend on your destination and shipping method.

PawPawUp uses courier services to ship your order and therefore you must enter a valid shipping address. Post Office address, PO Boxes, Parcel Collect, Locked Bags, or Parcel Lockers are unable to be delivered.

4. At what time of day will my order be delivered?

As with most delivery services, our couriers do not have a standard time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8 am-6 pm. To make things easier for you, when you place an order, make sure you give clear instructions on where the package should be left if you are not home， as we give our couriers “authority to leave”. We find that customers prefer this approach for its convenience.

Besides, delivery times may be subject to stock availability and Public Holidays and could be extended up to 21 days. PawPawUp will notify you when your order has been dispatched.

Please be prepared for slight delays to your delivery around Christmas, Easter, and public holidays.

5. Do I need to be home to receive my delivery?

If you are not home when the courier attempts to deliver your order, typically the courier will leave a delivery card at your front door or in your mailbox. This card will usually contain the details needed to contact the courier to arrange a suitable re-delivery date. Redelivery may incur some charges on your end. For any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us. If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.

6. What are my responsibilities as a customer regarding my parcel delivery?

As a customer, it is your responsibility to monitor your parcel and tracking information closely.

If the tracking information indicates that your parcel has been delivered and you have not received it, please contact us via customer@pawpawup.com.au within 3 business days.

After three business days from the indicated delivered date in the tracking information, any issues related to the non-receipt of the parcel will not be considered our responsibility.

We kindly request customers to diligently track their parcels and promptly inform us in case of any discrepancies. We strive to provide efficient and reliable delivery service, and we appreciate our customer's cooperation in ensuring a smooth delivery process.

Note: It is always recommended to review the tracking information provided and contact the carrier directly for any delivery-related issues, as they may have specific policies and procedures in place. We are committed to providing the best possible service to our customers and will work diligently to resolve any delivery concerns in a timely manner. However, please be aware that after three business days from the delivery date indicated in the tracking information, our ability to assist may be limited. Thank you for your understanding.

7. What happens if my order does not arrive in the estimated time frame? Please contact Customer@pawpawup.com.au